Executive Assistant

Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2025 and 2026 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What you will be doing

• Manage and prioritize the Executive Office’s calendar, appointments, meetings, correspondence and competing priorities.
• Act as a key liaison between the Executive Office, hotel leaders and internal and external stakeholders.
• Drive follow-through on action items, commitments and deadlines across hotel departments, proactively following up with leaders to support timely completion.
• Coordinate cross-functional initiatives, ensuring clear ownership, appropriate follow-up and escalation of time-sensitive or outstanding matters.
• Utilize Microsoft Copilot to improve efficiency and productivity, continuously identifying opportunities to evolve repeatable work from manual processes and templates toward automated workflows and AI agents where appropriate.
• Coordinate Executive Committee and leadership meetings, including scheduling, agendas, materials, minutes and follow-up on resulting action items.
• Draft and coordinate correspondence and communications on behalf of the Executive Office, including guest, colleague and external communications.
• Coordinate VIP stays, including reservations, amenities, welcome correspondence, preferences and special requests, in partnership with operational teams.
• Serve as a key point of contact for Corporate and Ownership VIP stays, ensuring seamless planning, communication and execution across hotel departments.
• Own and coordinate the Voice of Guest feedback process, including responses, operational follow-up and identification of recurring trends or service gaps.
• Manage gift certificate, donation and community requests, including approvals, issuance, correspondence and associated follow-up.
• https://careers.accor.com/global/en/job/executive-assistant-temporary-12-months-in-fairmont-empress-victoria-canada-jid-111702