An Executive Lounge Attendant provides Guests an attentive and hospitable experience throughout their stay by responding efficiently to their enquiries and anticipating their needs.
Summary of Responsibilities:
As an Executive Lounge Attendant, you will contribute to the first impressions of our Guests by performing the following tasks to the highest standards:
• Welcome Executive Guests on arrival and assist throughout their stay, responding promptly and efficiently to enquiries and any concerns.
• Conduct daily inventory checks of food, beverages, cutlery, glassware, and other lounge amenities to ensure availability and readiness.
• Maintain a consistently high standard of cleanliness and presentation in the lounge, creating an inviting, quiet, and exclusive atmosphere.
• Operate coffee machines, toasters, and other small appliances, performing basic troubleshooting and daily maintenance as needed.
• Stay well-informed about all hotel services, VIP requests, and special events to provide up-to-date information and support.
• Demonstrate knowledge of local attractions, landmarks, and external locations to assist Guests with recommendations.
• Exhibit a proactive and professional demeanor with a strong focus on hospitality and exceptional Guest service.
• Act as one team and share insights with Front Office for an exceptional experience
• Comply fully with hotel security policies, fire regulations, and all health and safety legislation.
• Carry out tasks as assigned by the Executive Lounge Manager or Coordinator with diligence and care.
• Contribute to the team’s success by performing duties in an environmentally conscious and sustainable manner.
• Apply previous Food & Beverage experience to support smooth and high-quality lounge operations.
• Proactively engage with Guests to deliver service that reflects Hilton’s unwavering commitment to excellence.
• Learn and remember individual Guest preferences to consistently create personalized and memorable experiences.
https://jobs.hilton.com/apac/en/job/HOT0C72S/Executive-Lounge-Attendant-Full-Time-Toronto
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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