Executive Lounge Attendant

As an Executive Lounge Team Member in the Front Office Department, you are responsible for creating a memorable guest experience by providing service to our guests in a friendly and engaging manner. You are responsible for providing guest services including check in/out, food and beverage service to our loyalty members and Hotel guests in the Executive Lounge. You will be relied on to provide a high level of customer service, ensure a smooth operation in the lounge, and create memorable guest experiences.

What will I be doing? 

As the Executive Lounge Attendant, you will be responsible for performing the following tasks to the highest standards:

• Provide food and beverage services to executive floor guests, assisting the daily check in and check out as well as the Executive Lounge operation.
• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Promptly answer telephone calls and emails, advise other team members of special guests’ needs and pass the information accordingly.
• Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organised way.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• https://jobs.hilton.com/apac/en/job/HOT0CB44/Executive-Lounge-Attendant