Executive Lounge Host

An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing?

As an Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Attend to guests on the executive floor with a courteous and professional attitude.
• Provide table service, including presentation and delivery of food and beverages.
• Prepare hot, cold, alcoholic, and non-alcoholic beverages following quality standards.
• Keep the area clean, organized, and ready to welcome our guests.
• Ensure compliance with luxury service and hospitality protocols.
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C4NR/Executive-Lounge-Host