Executive Office Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About the role

The Executive Administrative Assistant provides comprehensive support and clerical expertise to the Executive Office, ensuring all guest and employee inquiries are handled with confidentiality, efficiency, courtesy, and professionalism to achieve the highest levels of satisfaction while upholding Four Seasons standards. This role assists the General Manager and Hotel Manager with their administrative duties, supports operational projects across the hotel, and contributes to quality assurance initiatives that drive continuous improvement.

What you will do

• Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for the General Manager and Hotel Manager, and answering telephones according to Four Seasons standards.
• Prepare written correspondence on behalf of the General Manager and Hotel Manager for approval.
• Handle travel arrangements and reservations for managers and VIP guests.
• Compile monthly guest comment analysis and ensure proper distribution of results.
• Perform daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads.
• Comply with Four Seasons’ Work Rules and Standards of Conduct while maintaining confidentiality of the Executive Office.
• Work harmoniously and professionally with co-workers and supervisors.
• Offer support to other operational departments as needed.
• Handle complaints in the absence of the General Manager and inform them of actions taken and any follow-up required.

What you bring

• 2–4 years of administrative experience, preferably supporting senior management or executives.
• Experience in a luxury hotel or corporate environment is a strong advantage.
• Excellent communication and interpersonal skills
• Proficiency in administrative and computer skills
• Strong organizational and time-management skills
• Discretion and confidentiality
• https://careers.fourseasons.com/us/en/job/REQ10365305/Executive-Office-Administrative-Assistant