F&B Attendant

A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests’ food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will play a key role in ensuring the highest quality standards across our restaurants, bars, banquet facilities, in-hotel cafes, and room service. Your primary responsibility will be to deliver exceptional service that consistently exceeds customer expectations. Other responsibilities include;

• Provide exceptional customer service to all guests, ensuring a memorable dining experience
• Greet guests warmly, escort them to their tables, and present menus
• Handle guest inquiries, special requests, and dietary needs with professionalism and courtesy
• Take accurate food and beverage orders from guests
• Relay orders to the kitchen and bar efficiently
• Ensure timely and correct delivery of food and beverages to guests
• Set up and maintain clean, organized, and well-presented tables and dining areas
• Clear and reset tables promptly after guests have finished
• Monitor tables and attend to any guest needs promptly
• Prepare and serve beverages, including alcoholic drinks, with adherence to hotel standards and regulations
• Maintain knowledge of the menu, including wine pairings and cocktail ingredients
• Ensure that all food and beverages are served at the correct temperature and presentation
• Address any issues or complaints from guests promptly, seeking assistance from supervisors when necessary
• Work closely with kitchen staff, bartenders, and other attendants to ensure seamless service.
• Participate in team meetings and training sessions as required
• Monitor stock levels of food, beverages, and supplies, and notify management of any shortages
• Assist with inventory management and restocking as needed
• Adhere to health and safety regulations, including proper food handling and hygiene practices
• Follow hotel policies and procedures, including those related to alcohol service and guest privacy
• Promote and upsell food and beverage items to enhance guest experience and increase revenue
• Inform guests of any special offers, menu changes, or upcoming events

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0CC28/F-B-Attendant-Italian-Restaurant-Waldorf-Astoria-Doha-Lusail