F&B Guest Relations Agent

What you will do:

• Set up host/hostess stand, review Guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
• Anticipate the needs of Guests, respond accordingly to nquiries or problems, and recognize regular Guests by name and utilize the their name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
• Making sure that all the reservations have been linked with Key.
• Making sure that all Guests’ F&B preferences are in Golden.

What you bring:

• High school education or equivalent experience.
• Six to twelve months of restaurant, food and beverage or equivalent experience is required. Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups. International experience would represent an asset.
• Working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on the job.
• Knowledge or the ability to operate computer equipment and the reservations system.
• You should have attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences.
• Reading, writing and oral proficiency in the Italian and English language.
• https://careers.fourseasons.com/us/en/job/REQ10332016/F-B-Guest-Relations-Agent-Season-2025-Taormina