F&B Service

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Main Duties:

Operational

• To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
• To perform all duties and tasks in the assigned place of work
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Personnel

• To have an understanding of and adhere to the hotel’s rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• To report for duty punctually wearing the correct uniform and name tag at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.
• To undertake any reasonable tasks and secondary duties as assigned by the manager or Team Leader.
• To respond to any changes in the restaurant function as dictated by the hotel.

Other Duties

• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipments.
• To carry out any other reasonable duties and responsibilities as assigned

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. https://careers.accor.com/global/en/job/guest-service-associate-f-and-b-service-in-novotel-mumbai-juhu-beach-mumbai-india-jid-299