FLOOR MANAGER

KCC & RADISSONBLU HOTEL.

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

PRIMARY OBJECTIVE OF POSITION
Under the general guidance of the Convention Centre Manager, maximize revenue and guest satisfaction by negotiating Meetings & Events/BGR business and coordinating the execution of this business with other departments in accordance with the business plan. The job incumbent should be proactive, and achieve results, maximize guest satisfaction and venue profitability by managing the meetings & events function. All work is to be carried out in line with the venue’s guidelines and business plan, the departmental business plan, and The Radisson Hotel Group’s corporate guidelines and service concepts, in accordance with the Meetings & Events Promises, accredited by MPI (Meeting Professional International).
B. CORE WORK ACTIVITIES
Managing Profitability
Monitors venue operations performance against budget.
Reviews reports and determine business and operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Monitor all correspondence to ensure it meets with company policy and procedures.
Coaching direct reports to address problem areas and holding team accountable for results.
Protect and preserve the assets of the company.
Managing Revenue Goals
1. Responsible for Venue Operations Department as Revenue and directly manage the operations of an assigned venue, including but not limited to banquets conference, caterings, logistic, food and beverage services.
2. Compile information, complete and submit reports to authorized management or Accounting as required, accurate and timely submission reports such as Monthly Department Report, Stock Inventory, Staff Attendance and others.
3. Working closely with the Event Planning Manager / Coordinator, Chef and other departments, he / she is responsible for the execution and delivery of all events, maximizing revenue, utilization of meeting space and working to achieve or exceed the defined budgeted revenues for banquet department.
4. Maintain up-to-date activity and rate information for each account on the Sales & Catering system.
5. Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
6. Promote policies, procedures and processes to increase revenue and effectively manage expenses and monitor financial issues of the department with profit/loss responsibilities to help deliver Business Unit’s KPI and meet the revenue and expenditure budget.

Leading Operations and Department Teams
1.0 Assigned and supervise Floor Manager for each event hosted in the venue or external.
Serves as primary contact point to client for assigned of actual event and function days, attending pre-and post-event meetings.
3. Supervise Meeting, Events and Food & Drinks service team members in an assigned venue, including but not limited to line server, bussers, hosts, hostesses and bar attendants, work processes and procedures of team members including the assignment of tasks or apportionment of work to be done, including supervision of food and beverage service, cleanliness of venue and work areas.

https://radissoncareers.com/job/kcc-floor-manager-in-kigali-rwanda-jid-32219