With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Floor Manager assists the Assistant Executive Housekeeper in the operation of the guest floor section. This role acts as the Assistant Executive Housekeeper in his / her absence.
What will I be doing?
As the Floor Manager, you will be responsible for performing the following tasks to the highest standards:
• Work closely with the Front Desk team to ensure correct room status at all times.
• Maintain good communication with other departments.
• Ensure the work at guest floor areas are according to the department’s procedures and that guest floor areas are clean and well maintained.
• Deliver high quality service to guests.
• Personally inspect VIP rooms.
• Offer personalized service and assistance for regular and long stay guests.
• Ensure guests’ needs and reasonable requests are met.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints promptly.
• Ensure proper handling of lost and found items.
• Responsible for key controls of guest floors and the master key control.
• Supervise and control all guest floor operations, supporting and supervising the supervisors or captains in their work, and providing assistance if required.
• Handle and record guest supplies including guest on loan items and conduct monthly inventories and related reports.
• Manage the minibars in guestrooms, ensuring food and bever
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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