FO Agent

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

To ensure customer satisfaction and loyalty by adhering to Sol Meliá’s guidelines and standards of customer service and excellence. To attend to, register, and meet the needs of guests at all times, anticipating and always striving to exceed their expectations, resolving any issues that may arise, and guaranteeing a pleasant stay. 

• To fully understand the operational procedures and service standards corresponding to your department.
• To successfully complete the check-in processes, meeting the corresponding service standards.
• Serve customers politely and kindly at all times.
• Inform the guest about the services provided by the Hotel, number of restaurants and bars, Serviexpress, etc.
• Perform currency exchange for hotel guests, preparing the receipt for said currency exchange.
• Making room changes at the guest’s request or due to the Hotel’s needs.
• Attend to any request from guests at all times.
• Answer the phone following the established standards.
• Successfully complete checkout processes, meeting the corresponding service standards. Collect payments from individual accounts.
• Attach all required information to the guest registration (agency coupons, credit card vouchers, copies of reservations for complimentary items or duly authorized special rates)
• Knowing the hotel’s situation – rooms occupied, available, out of service, occupancy percentage, etc.

https://careers.melia.com/job/Islas-Baleares-FRONT-OFFICE-AGENT/1372205433/