FO Agent

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 Vacancies
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contact@hospitalityjobsvacancies.com

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FO Agent

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

 

  • My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

At the INNSiDE Madrid Valdebebas Hotel , a hotel designed for a dynamic, urban and connected clientele, we need to incorporate a Receptionist who shares our energy and a genuine guest-oriented attitude.  

🛎️ Your mission

As a Receptionist, you will be the hotel’s first impression and the person who guides guests throughout their Front Office experience. Your goal will be to provide friendly, efficient, and memorable service, aligned with the relaxed, creative, and lifestyle spirit of the INNSiDE brand.

🎯 Responsibilities

  • Perform check-in and check-out in accordance with brand standards.
  • To offer practical information about the hotel, services, creative spaces and points of interest in the area.
  • Manage reservations, incidents and special requests with a proactive attitude.
  • Billing control, collections and cash reconciliation.
  • Coordinate with Housekeeping, Guest Experience and F&B to ensure an integrated experience.
  • Ensure smooth communication with the rest of the team to anticipate guest needs.
  • Ensure the maintenance of the reception area under the INNSiDE values: creativity, sustainability and authenticity.

💡 What are we looking for?

  • Previous experience in hotel reception or customer service positions (preferably in lifestyle or urban hotels).
  • High level of English ; other languages ​​are valued.
  • Proficiency in PMS (preferably Opera Cloud).
  • Proactive, fresh attitude and oriented towards the guest experience.
  • Ability to work in a team in a dynamic environment.
  • Flexible hours (morning, afternoon and possible night shifts depending on the operation).

https://careers.melia.com/job/Madrid-Front-Office-Agent-Innside-Madrid-Valdebebas/1288364301/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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