FO Agent

🛎️ Your mission

As a Receptionist, you will be the hotel’s first impression and the person who guides guests throughout their Front Office experience. Your goal will be to provide friendly, efficient, and memorable service, aligned with the relaxed, creative, and lifestyle spirit of the INNSiDE brand.

🎯 Responsibilities

• Perform check-in and check-out in accordance with brand standards.
• To offer practical information about the hotel, services, creative spaces and points of interest in the area.
• Manage reservations, incidents and special requests with a proactive attitude.
• Billing control, collections and cash reconciliation.
• Coordinate with Housekeeping, Guest Experience and F&B to ensure an integrated experience.
• Ensure smooth communication with the rest of the team to anticipate guest needs.
• Ensure the maintenance of the reception area under the INNSiDE values: creativity, sustainability and authenticity.

💡 What are we looking for?

• Previous experience in hotel reception or customer service positions (preferably in lifestyle or urban hotels).
• High level of English ; other languages ​​are valued.
• Proficiency in PMS (preferably Opera Cloud).
• Proactive, fresh attitude and oriented towards the guest experience.
• Ability to work in a team in a dynamic environment.
• Flexible hours (morning, afternoon and possible night shifts depending on the operation).

https://careers.melia.com/job/Madrid-Front-Office-Agent-Innside-Madrid-Valdebebas/1288364301/