FOM

Description:

• Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
  Personally welcomes VIPs upon arrival.
  Ensures arrivals and arrangements upon departure are properly executed.
  Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
  Ensures a strict room key control system is implemented at the Front Desk.
  Ensures the correct implementation of all cash-handling procedures.
  Ensures rooms are allocated in accordance with guest requirements and business needs.
  Coordinates the preparation of VIP amenities.
  Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
  Works together with the Revenue Manager and E-Distribution Manager to control room inventory.
  Ensures all check-in/out procedures are implemented in accordance with established standards.
  Ensures the following policies & procedures are adhered to:
  Rebates
  Foreign currency exchange
  Credit cards
  Paid out
  Refund
  No Shows
  Calls long staying guests to offer assistance and check satisfaction.
  Ensures implementation of SOP and all policies & procedures related to the department.
  Maintains logbook.
  Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
  Assists in the operation as necessary.
  Communicates to the team and follows up effectively on Medallia feedback.

Qualifications:

• Min diploma in Hospitality management or equivalent.

  – Must be proficient with reservations handling and process and familiar with Opera/Micros system.

  – Excellent communication skills in English (verbal and written).

  – Excellent organization

• interpersonal and leadership skills required along with displaying excellent attention to detail.

  – Ability to observe business etiquette and maintain a professional appearance.

  Send your CV to:
  Careers.penang@amari.com

  Positions are opened to all local and permanent
  residence of Malaysia only.

  Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

10

Number of positions:

1