Food and Beverages Order Taker

As a Food and Beverages Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

As a Food and Beverages Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Responds to all emergency call which includes monitoring the alarm system
• Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand’s high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C75Z/Food-and-Beverages-Order-Taker