Food & Beverage Attendant

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Luxury Purpose: Demonstrate your passion and expertise for service in the provision of distinctive culinary experiences to all guests, ensuring emotional engagement with every interaction.

• Provide efficient, friendly and professional service to all guests.
• Deliver warm, attentive, and personalised guest service, anticipating guest needs and building genuine rapport.
• Prepare and present a full range of espresso-based and specialty coffee beverages to a consistently high, luxury five-star standard.
• Maintain in-depth product knowledge of coffee origins, roast profiles, brewing methods, and menu offerings to confidently guide guest choices.
• Take initiative to ensure that interactions with our customers are proactive, luxury and engaging
• Perform the tasks of order taking and maximise sales opportunities through knowledge of products. Ensure accuracy by repeating order(s) to the guests
• Be familiar & confident with our Food & Beverage offering.
• Proactively create memorable moments for guests using elevated emotional intelligence
• Provide quality barista service and occasional support behind our bar
• Plan, prepare, and hand over effectively to next shift
• Replenish all consumables at the end of your shift
• Provide manager with feedback from customers and from staff
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
• Accurately process orders and transactions using the point-of-sale system, handling cash and payments with integrity.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Deliver room service orders and amenities.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Actively contribute to a positive, collaborative team culture and support colleagues across the F&B department.
• Respond to guest feedback professionally and escalate concerns appropriately to ensure swift resolution.
• https://careers.accor.com/global/en/job/food-and-beverage-attendant-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-106100