Food & Beverage Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations.  Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features.  Add engaging service and the result is an unforgettable guest experience.

Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with Toro, our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.  Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

What Awaits You:

• Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.
• Complimentary meals at our on-site employee cafeteria.
• Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
• Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
• Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!

Your Role: Elevating Culinary Excellence

As the Food & Beverage Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Your Responsibilities:

Guest-Centric Service:

• Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
• Memorable Service: Engage with guests in a professional manner, making them feel welcome and valued
• Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams
• Guest Recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host software
• Operational Balance: Manage an array of operational, administrative, and colleague needs adeptly
• Guest Feedback: Manage and address proper customer complaints and special requests promptly and professionally

System Management:

• Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures
• Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations
• Menu Engineering: Communicate with management feedback from guests for the menu items and experience
• https://careers.accor.com/global/en/job/food-and-beverage-manager-in-fairmont-chicago-millennium-park-chicago-united-st-jid-50755