Food & Beverage Outlet Manager

Food & Beverage Outlet Manager

What’s on the menu for your next career move? As our new Outlet Manager, you could be leading the charge to 

ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a full 

conference banquet or are just joining us for their favourite hot beverage.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Oversee restaurants’ daily preparations, ensuring compliance with health, safety, food handling, and hygiene standards.
• Managing, coaching, and developing a team of committed hospitality professionals.
• Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.
• Effectively coordinate daily restaurant management operations for greater productivity and higher levels of guest satisfaction.
• Monitor dining/restaurant seating changes as necessary and address any guest concerns accordingly.
• Managing food and beverage standards to deliver against our commitment to responsible business practices.
• Ensures guest satisfaction with all aspects of the various restaurant outlets and dining experience.
• Ensures compliance with alcoholic beverage regulations.
• Handles guests’ complaints, resolving issues in a diplomatic and courteous manner.
• Monitor and control labor, beverage and operating costs to achieve departmental budget targets.
• Analyse outlet performance, guest feedback, and financial results to identify opportunities for revenue growth and operational improvement.
• Support the development and execution of promotions, special events and upselling initiatives to maximise revenue.
• Manage inventory levels, ordering processes and stock controls to minimise waste and prevent shortages.
• Ensure outlet profitability through effective cost management and strong commercial decision-making.
• Recruit, train, mentor and motivate team members to deliver exceptional service standards.https://careers.ihg.com/en/job-details/?jobref=Food+and+Beverage+Outlet+Manager%7cGB%7c165434#172980