Specifically, you will be responsible for performing the following tasks to the highest standards:
Leadership
- To arrange and attend management meetings and offer constructive feedback.
- Manage break times and allocation of work for team members, ensuring that they are clear on their specific duties, relevant host responsibility rules and regulations.
- To actively enforce RSA rules.
- Be responsible for the training of all team members in all aspects of restaurant in accordance with established onboarding plan
- Provide regular feedback on team member’s performance, development opportunities and operational matters, work to ensure that team turnover is minimised
- Be present / co-ordinate pre-service period briefings on a daily basis to formally filter through information and develop the product knowledge of team members
- Ensure representatives attend WHS & Blue Energy meetings as required
- Attend weekly and monthly F&B meetings and any other meetings so delegated
- Lead from the front, set a great example to your people and inspire great performance
- Assist in other F&B outlets coverage as required
Human Resource Management
- To ensure all necessary bar related administration is carried out, including the daily report when required
- To aid in staff recruitment as and when needed by following the correct procedures and conducting reference checks as and when required.
Communication
- Confidentiality between the Management team is kept at all times; all communication should be relayed onto the Restaurant Manger
- To ensure sufficient handover and briefing to the team and escalate any concerns with guests or team members to the Restaurant Manager
- To check with kitchen daily that all food items are available before the shift and for functions and communicate them to the team.
Operational
- To help maintain the presentation and cleanliness of the restaurant, and ensure that team members are continually partaking in given duties and productivity is maximised.
- To report maintenance via the correct procedure and follow up on progress.
- To help maintain a high level of grooming throughout the restaurant and ensure that team members project a positive image at all times.
- To be fully responsible for all keys issued and ensure that security is maintained at all times.
Customer Service
