Front Desk Agent

Your team and working environment:

Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Proficiency in English (verbal and written), second language an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-austin-austin-united-states-jid-82002