At The St. Regis Rome we are looking for a Front Desk Agent (Temporary).
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Front Desk Agent makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Front Desk Agent – to get it right for our guests and our business each and every time.
CRITICAL TASKS
Guest Relations
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust.
§ Address guests’ service needs in a professional, positive, and timely manner.
§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
§ Communicate recommendations in a way that builds excitement and interest among guests and associates.
§ Perform other reasonable duties as requested.
Check-in/Check-outhttps://careers.marriott.com/front-desk-agent-temporary/job/535558687D279BF5A1DD98762804EC1E
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
コンシェルジュを募集します。 コンシェルジュは、ご滞在中のお客様およびVIPゲストへの主要な窓口として、ホテルおよび周辺地域に関する情報提供や各種手配を行い、お客様に特別な体験を提供する重要なポジションです。第一印象を左右する役割として、常に高いホスピタリティを発揮していただきます。 ■ 主な業務内容 お客様およびVIPゲストからの問い合わせ対応（主要窓口） 観光ツアー、レストラン、チケット、医療機関、航空券など各種手配およびご案内 お客様へのメッセージの受付・伝達業務 お荷物の搬送および安全な保管 ホテルサービス、VIP対応、特別イベント情報の把握と共有 ロビーおよびエントランス周辺の秩序・安全管理 緊急時におけるマネジメントのサポート プロフェッショナルかつホスピタリティを重視したサービスの提供 清潔で安全な職場環境の維持 フロントオフィス機器・システムの適切な運用（規定・手順の遵守） The Concierge serves as a key point of contact for guests and VIP guests throughout their stay, providing information about the hotel and the surrounding area, as well as arranging a wide range of services. This role plays a critical part […]
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