Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Desk Agent

POSITION SUMMARY

 

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

 

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

CRITICAL TASKS

Safety and Security

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Maintain awareness of undesirable persons on property premises.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
  • Address guests’ service needs in a professional, positive, and timely manner.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Perform other reasonable duties as requested.

Working with Others

https://careers.marriott.com/guest-experience-expert-front-desk-agent-protea-hotel-fire-ice-by-marriott-johannesburg-melrose-arch/job/96E2F710DDC4A834D85F614D0B08615E

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Ambassador

Job for: Locals

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®.   Job Description   Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, […]

India

Chef de Réception

Job for: Locals

Situé au cœur du 19ᵉ arrondissement de Paris, l’hôtel Mercure Paris Philharmonie La Villette bénéficie d’un emplacement privilégié au sein du Parc de la Villette, à proximité immédiate de la Philharmonie de Paris, de la Cité des Sciences et de nombreux espaces culturels et de loisirs.   Description du poste   MISSION : Le Chef de Réception est […]

France

Director of Rooms

Job for: Locals

Fairmont Banff Springs is seeking an experienced and engaging Director of Rooms to lead the Rooms Division and contribute as a key member of the Hotel’s Executive Committee. Reporting to the Hotel Manager, this role is responsible for the overall performance, guest experience, and leadership of Front Office (Front Desk, Royal Service, Concierge & VIP […]

Canada

Stagiaire Réservations

Job for: Locals

Aide les agents à répondre à toutes les demandes des clients par téléphone ou emails dans le respect des procédures du Royal Monceau – Raffles Paris. Aide à la saisie des réservations dans le système informatique. Aide au dispatch des appels téléphoniques auprès des différents services de l’hôtel ainsi qu’auprès de nos clients. Renseigne les clients par téléphone Dispense d’une […]

France

Chef de Réception

Job for: Locals

Dans le cadre du développement de notre établissement, nous recherchons un(e) Chef de Réception expérimenté(e) pour piloter et animer l’équipe réception, garantir la qualité de l’accueil client et optimiser l’organisation du service sous la responsabilité de la Responsable Hébergement. (IBIS STYLES et IBIS BUDGET Palais des Congrès) Job Description Superviser l’ensemble des opérations du service réception (check-in, […]

France

Add Your Heading Text Here