At The St. Regis Rome we are looking for a Front Desk Agent (Temporary).
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Front Desk Agent makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Front Desk Agent – to get it right for our guests and our business each and every time.
CRITICAL TASKS
Guest Relations
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust.
§ Address guests’ service needs in a professional, positive, and timely manner.
§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
§ Communicate recommendations in a way that builds excitement and interest among guests and associates.
§ Perform other reasonable duties as requested.
Check-in/Check-outhttps://careers.marriott.com/front-desk-agent-temporary/job/535558687D279BF5A1DD98762804EC1E
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB DESCRIPTION Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, the Signia by Hilton Diplomat Beach Resort is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, […]
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences […]
Embassy Suites by Hilton Miami International Airport is searching for a Front Desk Supervisor to join their Front Office team! This position will report to the Director of Front Office. The ideal candidate will have a minimum of 1-2 years’ experience in Front Office in a hotel. Open flexibility and willing to work mornings and nights […]
Adagio Aparthotels Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel […]
En Mandarin Oriental Punta Negra, Mallorca estamos buscando un/a Receptionist para unirse a nuestro equipo de Front Office. ¿Eres experto en lo que haces? ¿Te gustaría formar parte de un equipo que busca ser el mejor, trabajando con integridad, respeto y responsabilidad? ¿Tienes una mentalidad de aprendizaje y crecimiento? ¡Únete a nosotros y conviértete en un auténtico fan de lo extraordinario! […]
