Front Desk Agent

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing: 

• Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
• Assist Guest with general enquiries, providing accurate and detailed information.
• Provide prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations.
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Maintain personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts.
• Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.https://careers.accor.com/global/en/job/front-desk-agent-in-swissotel-al-ghurair-dubai-united-arab-emirates-jid-107197