Front Desk Agent

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest.

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)

Discover more, at careers.accor.com

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity.  The primary focus at all times in this position is the guest.

Primary Duties:

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
• Maintain Guest confidentiality and security at all times
• Ensure guest methods of payment are in good standing at all times
• Engage guests in public area to direct and answer questions.
• Connect with guests during check-in for Cousu-main Opportunities
• Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
• Orient guests in the hotel and help them to understand the property and amenities
• Promote and enroll guests into our Loyalty program “Le Club”
• Recognize and highlight benefits for all VIP guests
• Upsell guests rooms and promote all hotel services and events.
• Complete daily reports to manage all guest credit card balances and billing
• Complete daily reports for guest requests and room preferences
• Assist in guest problem resolution
• Maintain a cash bank for guest transactions
• Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
• Input and track all guest requests through the “HOTSOS” program
• Engage in the implementation of all Sofitel Standards in the Front Office
• Exude a professional and luxury demeanor at all times

Secondary Duties:

https://careers.accor.com/global/en/job/front-desk-agent-pm-in-sofitel-los-angeles-at-beverly-hills-los-angeles-u-jid-82058