Front Desk Agent

The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure.

What you will be doing:

• Serve as an ambassador of the hotel, delivering a warm, professional welcome and farewell that reflects Fairmont’s Service Promise and Values.
• Provide attentive, personalized service by responding promptly to guest requests, coordinating with other departments, and ensuring follow-up.
• Manage check-in, check-out, and billing processes accurately while maintaining up-to-date guest accounts and records.
• Handle reservations, bookings, and special requests efficiently to optimize guest satisfaction and hotel revenue.
• Promote Fairmont’s loyalty programs and contribute to rate and RevPAR growth through effective upselling.
• Uphold all Front Office, Health & Safety, and environmental standards to ensure a safe, sustainable, and exceptional guest experience.

• • Ability to work in an ever-changing and often busy environment
  • Must be self-motivating, a team player and have a high level of guest service orientation
  • Must have excellent verbal, comprehensive & written English communication skills
  • Must have a professional attitude along with impeccable presentation
  • Highly organized with the ability to be flexible with work hours and days off
  • Strong computer knowledge. Knowledge of Opera Property Manager an asset
  • Previous Hotel Front Office experience an asse
  • Post secondary diploma in a Hospitality Management Program an asse
  • Fluency in a second language as it relates to the hospitality industry is an asset

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria
• https://careers.accor.com/global/en/job/part-time-front-desk-agent-in-fairmont-winnipeg-winnipeg-canada-jid-74282