Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Desk Agent

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai – The Art Of Well Being and the Fairmont Falcons Kids’ Club.

 

Job Description

 

  • Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
  • Adheres to and executes all job task checklist points.
  • Perform registration process by obtaining data from guest and by observing the established guidelines.
  • Review all Group Resumes, VIP reports, daily business reports.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
  • Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
  • Cash handling and credit processing as required, to include Gift Card redemption.
  • To support the Concierge or Telephone Operator as required.
  • Resolve guest complaints or otherwise follow up with manager.
  • Review room queue and work with Housekeeping to expedite turnover.
  • Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
  • Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
  • Post applicable charges for late check-outs requests.
  • Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
  • Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
  • Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
  • Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.
  • Drive and champion ALL loyalty program.
  • Drive FO Up selling program.
  • Be familiar with hotel services and promotions and promote them.
  • Use Royal Service Manager as the main method of communication throughout the department as required for communication.
  • Take and deliver accurate and timely guest messages.
  • https://careers.accor.com/global/en/job/front-desk-agent-eu-language-in-fairmont-the-palm-dubai-united-arab-emirates-jid-51008

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Director of Rooms

Job for: Locals

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s […]

Canada

Resort Royal Service Agent

Job for: Locals

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being […]

United States

Réceptionniste

Job for: Locals

Nous sommes à la recherche d’un nouveau talent pour le Mercure Nantes Centre Passage Pommeraye, un.e réceptionniste Polyvalent.e pour un CDI à pourvoir dès que possible. Chez nous, plus de comptoir, nous accueillons nos clients « comme à la maison » ! Atypique n’est ce pas ?! Notre établissement est un boutique hôtel 4*, situé en plein centre […]

France

Night Manager

Job for: Locals

“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]

United Arab Emirates

Réceptionniste

Job for: Locals

Devenez le Visage Souriant de Notre Hôtel NOVOTEL VALENCE (Drome) Vous aimez occuper un métier où chaque jour est une nouvelle aventure ? Rejoignez-nous au cœur de la vie trépidante de l’hôtel Novotel Valence Sud , et ouvrez les portes d’un quotidien dynamique au sein d’un groupe à envergure internationale ! Nous recherchons un(e) Réceptionniste en […]

France

Add Your Heading Text Here