Front Desk Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

POSITION FOCUS
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

ESSENTIAL RESPONSIBILITIES
•Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
•Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
•Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
•Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
•Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
•Coordinate activities and foster good relations with our valet and taxi services.
•Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
•Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
•Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
•Ensure all Front Desk Associate duties are completed daily.

OTHER RESPONSIBILITIES
•All other duties as assigned, requested or deemed necessary by management.

POSITION QUALIFICATIONS

Education/Formal Training
High School diploma or equivalent

Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills
•Requires working knowledge of guest services and hotel services, policies or operations.
•Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

https://careers.marriott.com/front-desk-manager/job/98693400068C8BDC4B7BE294DB2AA6AE