Front Desk Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager assists the Front Office Manager and Assistant Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Guest Relations division, providing leadership at the frontline level.

 What will I be doing? 

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Manage and approve rebates, refunds and discounts where applicable.
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other.
• https://jobs.hilton.com/apac/en/job/HOT0BKRX/Front-Desk-Manager%EF%BC%8F%E3%83%95%E3%83%AD%E3%83%B3%E3%83%88%E3%83%87%E3%82%B9%E3%82%AF%E3%83%9E%E3%83%8D%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC