Front Desk Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Desk Supervisor

JOB DESCRIPTION

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?https://jobs.hilton.com/apac/en/job/HILTGLOBALHOT0C1I4EXTERNALENAPAC/Front-Desk-Supervisor

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Concierge

Job for: Locals

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. What will I be doing? A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the […]

Argentina

Relief Front Office Supervisor

Job for: Locals

JOB DESCRIPTION Hilton Hawaiian Village Waikiki Beach Resort is looking for a Relief Front Office Supervisor. This is a perfect opportunity for someone that has leadership skills to supervise day-to-day operations of the Front Office department. Located on 22 acres along Waikiki’s widest stretch of beach you will find our iconic property where our team […]

United States

Réceptionniste tournant

Job for: Locals

Notre hôtel IBIS STYLES STRASBOURG CENTRE REPUBLIQUE, ouvert il y a quelques mois, propose 85 chambres et un bar avec restauration snacking. Pour compléter notre équipe, sur cette fin d’année dans un premier temps, nous recherchons un réceptionniste en CDD à temps plein (37,5 heures par semaine sur 5 jours), disponible dès que possible. Il s’agira d’un […]

France

Reservation & Royal Service Manager

Job for: Locals

Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the […]

Canada

Guest Service Ambassador

Job for: Locals

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury […]

United States

Add Your Heading Text Here