Front Desk Supervisor

JOB DESCRIPTION

Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team!  

This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6^th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.  

Want to learn more? Hotel Website, Instagram, Facebook 

• Classification: Full – Time

• Shift: Various – must be available to weekdays, weekends, and holidays. 
• What will I be doing?

  As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BY7C/Front-Desk-Supervisor-Conrad-Fort-Lauderdale-Beach