Front Duty Manager

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritising workload and ensuring your team deliver authentic, memorable experiences

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Being first point of contact for any critical emergency situations

What We need from you:

● Minimum Diploma or equivalent, some college preferred

● 2 years’ front desk/guest service leader experience

● Must be fluent in spoken and written English

● Other languages may be preferred

● Basic mathematics skills

● Excellent communication, problem solving, reasoning and motivational skills

● Long periods of standing in the front desk areas and occasional lifting of heavy items

● Working knowledge of hotel property management systems like Opera beneficial

● Willingness to work evenings and weekends

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.