Front Of House Manager

Your future, our commitment.

There has never been a more exciting time to embark on a career with us. Carton House is the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.

We invite you to join us in writing the next chapter of the Carton House story. We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.

Begin writing your story here…

Key Responsibilities:

• Oversee all front desk operations including guest check-in and check-out, reservations, room assignments, and guest inquiries.
• Lead, train, schedule, and supervise the front office team (including receptionists, concierge, bell staff, and night auditors).
• Ensure the highest level of guest service is delivered consistently, handling VIPs and special requests professionally.
• Manage the front office budget, monitor occupancy, revenue, and front office KPIs.
• Address and resolve guest complaints and issues promptly and effectively.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.
• Ensure all front office procedures are in line with company policies and brand standards.
• Maintain accurate records for billing, guest accounts, and reports for management review.
• Ensure compliance with health, safety, and security regulations.
• Foster a positive and motivated team environment to support staff development and high morale

The successful candidate will have:

• Minimum of 2 years’ experience in a similar role in a 4 or 5 star property
• Diploma or Degree in Hospitality Management or related field (desirable)
• https://careers.accor.com/global/en/job/front-of-house-manager-in-carton-house-a-fairmont-managed-hotel-maynooth-ire-jid-62308