Front office Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front office Agent

Job Description

 

We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.

  • Greet and register guests, providing a warm and professional welcome
  • Perform check-in and check-out procedures accurately and efficiently
  • Handle guest inquiries and requests promptly and courteously
  • Manage reservations and room assignments using hotel management software
  • Process payments and maintain accurate financial records
  • Assist with currency exchange and safety deposit box services
  • Collaborate with other departments to ensure guest satisfaction
  • Promote hotel services and local attractions to enhance guest experience
  • Address and resolve guest complaints in a timely and professional manner
  • Maintain a clean and organized front desk area
  • Ensure compliance with hotel policies and safety procedures
  • Assist with night audit duties when assigned to evening shifts

 

Qualifications

 

  • Post-Secondary Education or relevant qualifications in Hotel Management
  • Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel
  • Strong written and verbal communication skills in English
  • Proficiency in hotel management software
  • Excellent customer service skills with a friendly and professional demeanor
  • Ability to work efficiently in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Basic math skills for handling financial transactions
  • https://careers.accor.com/global/en/job/front-office-agent-in-fairmont-nile-city-cairo-egypt-jid-61427

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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