Front Office Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel’s room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role:
The Front Office Assistant Manager is responsible for directing and controlling the activities of the Front Desk. Acts as the manager on duty in the hotel when senior managers are not available. Managing shifts at the Front Desk, responding to a wide variety of guest requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Manage the Front Desk staff and direct all activities of the Front Office Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements.
• Monitor and train staff to assure that Forbes standards are being met, conduct performance review and disciplinary actions for staff when needed.
• Resolve guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
• Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

What you bring:

• Excellent reading, writing and oral proficiency in the Cantonese, Mandarin and English language
• Bachelor degree, preferable in hotel management
• 1-2 years in a Front Office management or supervisory role
• https://careers.fourseasons.com/us/en/job/REQ10373258/Front-Office-Assistant-Manager