Front Office Assistant Manager

As a Front Office Assistant Manager, you’ll be the heart and soul of our guest’s experience. From check-in to check-out, you’ll be the ultimate guest experience champion, ensuring every detail runs like clockwork. You’ll lead an incredible team, coordinate smooth operations, and make sure that every guest leaves with a smile.

In this role, one thing is certain, no two days will be the same, but you will mostly be:

• Leading, Coaching and Supporting the Front Office Team: foster a high-performing team culture to deliver exceptional guest service.
• Overseeing the Guest Journey: ensure a seamless and personalised experience throughout the guest’s stay, from arrival to departure, including room assignments, in-stay requests, and check-out.
• Create a warm, welcoming atmosphere that ensures every guest receives prompt, professional and personalised service.
• Support staffing, assign work and ensure the Front Office is appropriately resourced at all times
• Handling Guest Enquiries, Complaints and Requests: resolve issues promptly with a proactive and positive approach, including responding to online guest reviews.
• Maintaining Operational Standards: ensure all systems and procedures are in place for smooth day-to-day operations.
• Training: Assist with onboarding and developing the Front Office team members to uphold service excellence.
• Collaborating with Housekeeping, Maintenance & Other Departments: ensure timely communication and resolution of guest needs.
• Stakeholder Management: build and maintain strong relationships with internal and external stakeholders, ensuring alignment and effective communication across teams.
• Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager.

We Are Looking for:

• Previous experience in a Front Office Leadership position
• Opera Cloud experience (preferred)
• Demonstrated leadership skills, and the ability to train, motivate and develop team members
• A genuine passion for delivering exceptional guest experiences
• Ability to foster good relationships with guests and exceed satisfaction levels
• A natural problem solver who turns challenges into opportunities
• Someone who thrives in a fast-paced, ever-changing environment
• A positive attitude with the ability to work well both independently and part of a team
• Ability to work a flexible roster including weekends and public holidays
• Commercial awareness with experience driving upselling and revenue opportunities
• Excellent communication, organisation and problem-solving skills
• Ability to remain calm, professional and guest-focused in a fast-paced environment
• Full Australian working rights

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.https://careers.accor.com/global/en/job/front-office-assistant-manager-in-east-melbourne-australia-jid-86493