Front Office Duty Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.​

Manage the day to day hotel operations by leading the daily rhythm of our stunning five star hotel:

• Manage all aspects of guest services during your shift;
• Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
• Support your team of Guest Service Agents, Porters and Concierges, empowering them to deliver memorable guest interaction;
• Carry out administration of the hotel’s systems, with accurate and timely reporting.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 2 years’ experience in a luxury or premium hotel of more than 80 rooms preferred;
• Proficiency in Opera Cloud or other PMS is preferred
• Current LCQ and General Managers Certificate preferred
• Current First Aid Certificate preferred
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Full Driver’s Licence preferred
• Flexibility to work over a 7-day roster

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide – for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• https://careers.accor.com/global/en/job/front-office-duty-manager-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-78766