Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
https://careers.marriott.com/front-office-executive/job/1C2EFD84CB1A949B42CE248C6781B25B
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Au sein du Domaine des Vanneaux, nous avons la chance de travailler dans un cadre somptueux, au cœur de la nature, mais notre différenciation passe avant tout par le talent et la passion de nos équipes. Nous rejoindre, c’est aussi rejoindre une deuxième famille qui prône six valeurs : l’Excellence, l’Empathie, la Bienveillance, la Sincérité, le Respect. Tout […]
Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining […]
Job Description We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Assistant Manager, Front Office (INSPIRE Participant – Leadership Development Program). Inspire and create the grandest experience for our guest, clients and colleagues every day. What does INSPIRE offer you? During a 18-month period, you gain valuable leadership […]
Job Description Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. Take a positive problem solving approach with issues and concerns Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival […]
Job Description Under the guidance of the Head Concierge and Concierge Supervisors, you will play a key role in delivering exceptional guest experiences at Sofitel London St James. The position involves supporting all aspects of the bell service, including the efficient handling of guest luggage, assisting with guest requests, running errands, and ensuring the […]