Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description du poste Deviens le chef d’orchestre de notre “Gaité” ! Tu as une expérience solide en réception et l’âme d’un leader bienveillant ? Au Mercure Paris Centre Gare Montparnasse, nous ne cherchons pas juste un gestionnaire de planning. Nous cherchons un(e) mentor, un(e) passionné(e) d’hôtellerie capable d’incarner l’esprit Heartist au quotidien, tout en faisant briller les […]
Description du poste Accueillir des clients tout en respectant les scripts et les standards ACCOR Assurer le Check-in et Check-out des clients en respectant la durée moyenne déterminée par le groupe ACCOR Être créateur de l’expérience client Etablir les factures et gérer les encaissements Gérer les reservation Walk-in Fournir un service anticipatif, sur mesure, […]
Job Description How does your working day look like.. You support the Front Office Team in all matters You’ll be committed to maintain a smooth process at the reception and be service oriented Together with the FO Team you will create a WOW for the guests Qualifications Your personality counts more than […]
Ce que l’établissement vous offre : Salaire :36,81$/H Avantages et taux réduits pour voyager dans les hôtels Accor mondialement (plus de 5700 hôtels)! Assurances collectives : Votre santé et votre bien-être sont notre priorité. Régime de retraite : Préparez sereinement votre avenir grâce à notre plan de retraite avantageux. Programme d’aide aux employés (PAE) offert gratuitement, incluant : […]
Job Description Bellperson Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Opportunity […]
