Front Office Executive

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number: +91 (0) 40 6625 0000

Website: https://all.accor.com/hotel/6687/index.en.shtml

Primary Responsibilities

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
• Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

• Promote Guest Relations and services.
• Assign responsibilities to the team as & when required.
• Ensure that the team attends all the training courses that are offered by the Management.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.Operational Management
• Required to maintain and improve the department’s efficiency through the training and development of the team.
• Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
• Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
• Display a proactive approach in implementing initiatives to provide an improved service in all areas.
• Handle additional responsibilities as and when delegated by the Management.
• Ensure quality in all aspects of the job.https://careers.accor.com/global/en/job/front-office-executive-in-novotel-hyderabad-airport-hyderabad-india-jid-93953