POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
https://careers.marriott.com/front-office-executive/job/0B16EDBC5409A3BB1B39A1A798DD5996
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering […]
Cluster Reservation Agent The Role At Hilton Istanbul Bosphorus, we are looking for a Cluster Reservation Agent to support daily operations in line with Hilton brand standards. The role is responsible for ensuring smooth operational execution, maintaining service quality, and contributing to a high level of guest satisfaction. Position Title: Cluster Reservation Agent Department: Reservation Sales Company: Hilton Istanbul Bosphorus […]
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a […]
Description de l’entreprise Envie d’un nouveau challenge ?! Rejoignez notre équipe jeune et dynamique à l’hôtel Mercure Nantes Centre Passage Pommeraye pour un poste de Réceptionniste de nuit temps partiel. 3 nuits par semaine, vendredi,samedi et dimanche à compter d’octobre 2026. Notre établissement est un boutique hôtel 4★, situé en plein cœur de Nantes. […]
Waldorf Astoria London – Admiralty Arch is seeking a Telephone Operator to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the […]
