Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Descripción del empleo Estos desafíos te harán brillar: Garantizar estadías sin inconvenientes y experiencias memorables para los huéspedes. Liderar y motivar al equipo de Recepción para alcanzar altos estándares de servicio. Cumplir objetivos del área en términos de calidad, satisfacción e ingresos. Resolver reclamos y anticipar necesidades de los huéspedes. Incrementar ingresos a través […]
Avec ses 200 chambres, son centre d’événements attenant, une clientèle mixte (touristes internationaux, voyageurs d’affaires, visiteurs de salons et expositions), et son appartenance au groupe Accor, tout en étant géré par une PME namuroise active dans plusieurs secteurs, il offre un cadre de travail riche, humain et stimulant, où l’on ne s’ennuie jamais. Dans ce cadre, nous recrutons un.e réceptionniste polyvalent.e tournant. […]
Job Description Why work for Fairmont Pacific Rim? Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification A competitive rate of $32.10 […]
Job Description We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates. Process individual and group reservations accurately and efficiently using hotel reservation systems Build and […]
Descrição da vaga Trabalhar em escala 12×36 atuando como recepcionista efetuando check in, check out, reservas e atendimento de hospedes. Qualificações Desejável experiencia na area de turismo ou hotelaria. Informações adicionais Mente Aberta Orientação ao Cliente Autoconfiança Comunicação Trabalho em Equipe Proatividade e Iniciativa Apply https://careers.accor.com/global/en/job/atendente-de-hospedagem-12×36-ibis-batel-in-ibis-curitiba-batel-curitiba-brazil-jid-80303
