Front Office Intern

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Intern

Based at Mandarin Oriental, Jakarta, the Front Office Intern will support the hotel’s Front Office team in delivering exceptional guest service and ensuring smooth daily operations. This role plays a key part in creating memorable first impressions, assisting with guest requests, and maintaining the highest standards of hospitality. The intern reports to the Front Office Manager and works closely with the Reception, Concierge, and Guest Relations teams.

 

As Front Office Intern, you will be responsible for the following duties:

Guest Service Support

  • Assist in welcoming guests and providing check-in/check-out support.
  • Help handle guest inquiries and direct them to appropriate services.
  • Support concierge services including transportation arrangements and local recommendations.

 

Operations & Administration

  • Record and update guest information in the property management system.
  • Assist in preparing daily reports and handovers for Front Office staff.
  • Support scheduling and documentation for Front Office trainees.

 

Communication & Coordination

  • Liaise with other departments to ensure guest requests are fulfilled promptly.
  • Assist in preparing guest amenities and special arrangements.
  • Support communication flow between Front Office and Housekeeping for room readiness.

 

Event & Special Projects

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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