Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

Centrally located in the vibrant Darling Harbour precinct, Novotel & ibis Sydney Darling Harbour are flagship hotels within the Accor network. With over 750 guest rooms overlooking the stunning harbour and Sydney skyline, our hotels are known for their quality, simplicity, and genuine Heartist® hospitality.

We are seeking an experienced Front Office Manager to lead the Front Office Team, empowering Heartists, collaborating with operations, creating memorable guest experiences, and driving key performance outcomes.

 

Job Description

 

As the Front Office Manager you will:

  • Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney’s largest Accor Hotels.
  • Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
  • Create welcoming places and memorable experiences not only for our guests but also for your team.
  • Provide excellent customer service and resolve guest issues in a timely and professional manner
  • Monitor and report on key performance metrics to identify areas for improvement
  • Participate in the development and implementation of front office policies and procedures
  • Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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