Front Office Manager

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Ibis Budget London Heathrow Central, you’ll become part of a dynamic team operating a 307-bedroom hotel with a 24/7 bar and restaurant, welcoming guests from all over the world.

As part of our team, you can enjoy:

• Free night stays in UK Accor hotels and 50% discount in Accor restaurants (T&Cs apply)
• Discounted hotel rates worldwide across 5,000+ Accor hotels
• Continuous learning through the Accor Academy
• Wellbeing support for your professional and personal life
• Career development opportunities across more than 100 countries
• A diverse, inclusive and supportive working environment

Understanding things from our guests’ perspective is important to us, so we’ll even arrange a complimentary overnight stay when you join the team.

We’re looking for an experienced and passionate Front Office Manager to lead our Front Office operation and deliver an exceptional guest experience from arrival to departure.

Reporting to the Operations Manager and General Manager, you’ll lead and develop the Front Office team, ensuring outstanding guest service, operational excellence and strong commercial performance.

Your responsibilities will include:

• Leading, coaching and developing the Front Office team.
• Delivering exceptional guest service and handling guest feedback and escalations.
• Driving upselling opportunities and supporting revenue management initiatives.
• Managing departmental rotas, payroll, budgets and productivity.
• Ensuring compliance with Accor Brand Standards, policies and audit requirements.
• Working closely with Housekeeping, Maintenance, Reservations, Finance and Food & Beverage to ensure seamless operations.
• Supporting Duty Management shifts and acting as Manager on Duty when required.
• Monitoring KPIs, occupancy, guest satisfaction and departmental performance to drive continuous improvement.

We’re looking for someone who has:

• Previous experience as a Front Office Manager, Assistant Front Office Manager or Duty Manager within a hotel environment.
• Strong leadership and people development skills.
• Excellent guest service and problem-solving abilities.https://careers.accor.com/global/en/job/front-office-manager-m-f-x-in-ibis-budget-london-heathrow-central-hounslow-unite-jid-100372