Front Office Night Team Member

Salary: 13.95/hour
Required applicants with current right to work in the UK.

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Night Receptionist, you…

• Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel’s services.
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• Ensure a wonderful guest experience.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

• Prior experience working with OPERA Cloudhttps://careers.accor.com/global/en/job/front-office-night-team-member-in-novotel-edinburgh-centre-edinburgh-united-kingdom-jid-97361