Front Office Supervisor

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team.  At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
• Support the Front Office Manager with the day-to-day running of front office operations
• Lead shifts in the absence of the Front Office Manager
• Liaise closely with housekeeping ,maintenance and other departments
• Monitor room availability, reservations and front desk activities.
• Oversee cash handling and ensure accurate financial procedures.
• Coach, guide, and support team members to maintain service excellence

• Flexibility and a positive, Yes, I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential
• Qualification in Hospitality Management or any related field
• 2-3 years’ experience in front office operations, with supervisory exposure.
• Strong working knowledge of Opera, PMS systems and MS Office.
• Solid understanding of front office procedures and guest service standards .
• Confident ,calm and professional approach in high -pressure situations.
• Strong leadership, communication , and organisational skills.
• Excellent email and telephone etiquette.
• Flexibility to work shifts, weekends and public holidays.

https://radissoncareers.com/job/front-office-front-office-supervisor-in-middelburg-south-africa-jid-32854