Front Office Supervisor

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Front Office Supervisor to join the Ho’olei Villas Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification: Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.
• Pay:  The pay rate for this role is $30 and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website,Facebook,Instagram, YouTube

What will I be doing?

Greets customers, checks them in and out and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Assisting with VIP pre-arrival, meeting VIPS at their arrival and being their Point of Contact.  Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• https://jobs.hilton.com/apac/en/job/HOT0BQ17/Front-Office-Supervisor-Ho-olei-Villas-Grand-Wailea-A-Waldorf-Astoria-Resort