Front Office Supervisor

The Juniper Hotel Cupertino, Curio Collection by Hilton is looking for its next Front Office Supervisor to join their dynamic front desk team! This is a wonderful opportunity for someone that has passion for hospitality and waiting to take the next step in their career!

The ideal candidate will have flexibility to have a schedule that includes evenings, overnights, weekends, and holidays, strong English communication skills, and prior experience in a hotel front desk or supervisory role is highly preferred.

Shift Pattern: Full-Time 

Shifts:  PM shifts /overnight, weekends and holidays are required

Hourly Rate: $27.04 per hour

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team membershttps://jobs.hilton.com/apac/en/job/HOT0CFE0/Front-Office-Supervisor-The-Juniper-Hotel-In-Cupertino-A-Curio-Collection-by-Hilton