Front Office Supervisor

We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
• Lead, train, and motivate the front office team to maintain high standards of customer service
• Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
• Resolve guest complaints and collaborate with other departments to coordinate guest services
• Implement and maintain standard operating procedures for the front office
• Ensure compliance with hotel policies, safety regulations, and local laws
• Handle financial transactions and maintain accurate records

• Proven experience as a Front Office Supervisor or in a similar hospitality role
• Strong leadership, communication, and customer service skills
• Fluency in English and Arabic
• Excellent problem-solving and multitasking abilities in a fast-paced environment
• Proficiency in hotel management systems and industry best practices
• Detail-oriented with strong organizational and financial management skills
• Ability to ensure compliance with hotel policies and local regulations