Front Office Supervisor – Overnights

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world’s finest heritage resorts.

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:

• Supervise daily operations and coordinate guest arrivals/departures with Front Desk, Royal Service, and Night Audit teams.
• Lead, coach, and mentor team members through one-on-one development, performance evaluations, and empowerment in guest service recovery.
• Maintain and uphold departmental and Fairmont standards, while promoting the hotel’s vision and core values.
• Ensure guest and colleague safety by following Health & Safety protocols and participating in emergency procedures.
• Collaborate with hotel leaders, manage time-sensitive tasks, and perform other duties as assigned.

Your experience and skills include:

• Minimum 1 year of Front Desk supervisory experience in a large hotel.
• Proficient in Micros-Opera Property Manager, Microsoft Word, and Excel.
• Experience in Royal Service and guest recovery with proven service recovery skills.
• Graduate of a Hotel Management or Hospitality program (asset).
• https://careers.accor.com/global/en/job/front-office-supervisor-overnights-in-fairmont-banff-springs-banff-canada-jid-62323