General Manager

The Brand – Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

The Property

Step into a General Manager at one of Makkah’s most iconic destinations. Hilton Jabal Omar Makkah Convention Hotel offers an unparalleled experience in the heart of the Holy City, with elevated views of the Sacred Mosque and a prime location in the prestigious Jabal Omar District, just steps from Masjid al-Haram. Guests enjoy seamless access to Abraj Al Bait Mall and are only a short drive from the revered Jabal Al-Nour site. Designed for comfort and spiritual connection, the property features a dedicated prayer room overlooking Haram, 24-hour room service, and a modern fitness center—creating a sanctuary for pilgrims and travelers alike.

The Role

This exciting General Manager position will be responsible for managing the Hotel Operations, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C305/General-Manager-Hilton-Hotel-Convention-Jabal-Omar-Makkah