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Ala Moana Hotel by Mantra is one of Honolulu’s largest and most iconic hotels, offering over 1,100 rooms, multiple F&B outlets, a pool and fitness centre, and extensive meeting and event facilities. The property has recently undergone a major refurbishment and now seeks an experienced General Manager to lead its next chapter.
As General Manager, you will provide strategic, commercial, and operational leadership for a high-volume, multi-tower hotel. You will be accountable for driving financial performance, elevating the guest experience, developing a strong leadership team, and fostering trusted relationships with the Association of Apartment Owners (AOAO) board, owners, corporate stakeholders, tenants, Union and local partners.
Key Responsibilities
• Lead the full operational, commercial, and financial performance of a major hotel asset
• Deliver outstanding guest satisfaction, service excellence, and adherence to brand standards
• Oversee all operating departments, including Rooms, Engineering, F&B (two outlets), large scale Conference and Events, and facilities management
• Navigate complex relationships with the Union, AOAO board, commercial tenants, and multi-stakeholder environments
• Lead annual budgeting, forecasting, revenue strategy, and cost optimisation initiatives for both hotel operations and the Owners Association
• Build and manage strong owner, board, corporate and union relationships with clear, transparent communication
• Oversee CAPEX planning, refurbishment projects, and long-term asset protection across multiple towers
• Champion a high-performing, inclusive, people-focused culture within a unionised environment
About You
We are seeking an experienced hospitality leader with:
• Proven General Manager experience in a large, complex hotel (500+ rooms preferred)
• Strong commercial acumen with a track record of driving revenue and delivering profitability
• Experience working with AOAO boards, commercial tenants, and complex or condo-hotel ownership structures
• Exceptional people leadership, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, 24/7 environment with high guest expectations
This is an exceptional opportunity to lead one of Honolulu’s busiest and best-known hotels, backed by the resources, culture, and career pathways of Accor.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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