General Manager

Role Overview:

The General Manager is responsible for managing daily hotel operations and providing overall leadership to ensure continued effort to deliver outstanding guest service and financial profitability. This role involves strategic planning, staff leadership, financial management, and maintaining high standards of service and hospitality.

Property Overview:

The DoubleTree by Hilton Naha Shuri Castle is a 333 room property situated just a 15 minute walk away from the UNESCO World Heritage Site, Shuri Castle. Perched on a hillside with 4 F&B outlets, the hotel offers panoramic views of the city and castle.

Key Responsibilities:

1. Champion Business Excellence

•   Drive hotel’s financial success and guest satisfaction by exceeding key performance indicators
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new business opportunities

2. Lead with Vision:

• Inspire a culture of excellence by providing strong leadership to all team members
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals

3. Elevate Guest Experience:

• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• https://jobs.hilton.com/apac/en/job/HOT0BZTL/General-Manager-DoubleTree-by-Hilton-Naha-Shuri-Castle