General Manager

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

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Title: General Manager

Reports To: Chief Operating Officer

General Purpose: The General Manager is responsible for the overall management of the hotel’s operation, including profitability, guest service, product quality, overall cleanliness, and property maintenance. The hotel’s operation will be within the framework of the approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all company policies and procedures. The General Manager works with the F&B Director to lead the property.

Specific Responsibilities:

Executive Committee

• Leads the property Executive Committee, in collaboration with the F&B Director, utilizing a participatory style. Be readily available and effectively communicate with each member, coordinate the operation of each individual’s department and special projects, and assist with identifying problems and solutions. Guide the committee in addressing problems and opportunities in order to serve the financial interests of the property best.

Operating Budget

• Develop an annual operating budget, which serves as an operating plan and defines required levels of achievement. Ensure the annual budget’s achievement in revenues, costs, and profits through accounting diligence, expenditure controls, and proficient accounting practices.

Departmental Objectives

• Follow up to ensure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

Sales Management

• Maintain an ongoing awareness of the property’s progress toward meeting revenue objectives and ensure challenges and opportunities are addressed appropriately.
  • Regularly review sales plans and sales activities, room night productivity, group & banquet pace reports, and lost business reports.
  • Assess individual and property performance, provide guidance, and take corrective action.
  • Ensure that designated sales and marketing reports are complete and submitted to the corporate team on or before the monthly due date.
  • Should a significant, ongoing revenue shortfall occur, the GM will take corrective action and increase personal participation in direct sales efforts.
• Along with DOSM and Revenue Director, participate in weekly Yield/RevMAX meetings and evaluate rates & strategies for 30-60-90 days out, including a review of group cut-off dates, prospective group business, historical data, and comp set rates. Along with the team, determine a revenue strategy to best position the hotel for increased business. In addition, ensure price adjustments occur on a timely basis.
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