Groups Coordinator

A Groups Coordinator, being part of the Revenue & Reservations Team, will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure and contracted services by the customer.

What will I be doing?
As Groups Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the group yield policy in order to maximize revenue
• Develop and maintain a customer database
• Manage group base in all systems following Revenue Team guidelines
• Actively participate in groups room control meetings
• Manage administrative requests as directed by the Management Team
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Ensure the complete administration and execution of all contracted groups by holding meetings with customers and internal meetings with operations team.

What are we looking for?
A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Office Suite specifically Excel
• Opera PMS knowledge
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of CRM systems
• Previous experience in a Groups, Conference and Events function
• Relevant degree, in a business discipline, from an academic institution
• https://jobs.hilton.com/apac/en/job/HOT0BTXL/Groups-Coordinator