Groups & Events Coordinator

At InterContinental Genève and Crowne Plaza Geneva, we don’t just welcome guests — we create unforgettable experiences. From the timeless luxury of InterContinental to the dynamic energy of Crowne Plaza, our two iconic hotels offer world-class service, stylish spaces, and a vibrant team culture. Be part of IHG Geneva and help shape the future of hospitality in one of Europe’s most international cities.

What is the job?

Events :

• Gets from the Group & Events Sales team all pieces of information related to the client’s request and shares with the appropriate departments and ensures that all booking details are entered in the Banquet Event Order function.​
• Manages all Banquet only requests from the reception of the leads through the negotiation and the conversion.​
• Makes any changes to the BEOs and ensures that information is properly communicated.​
• Ensures the organization of pre- and post-event meetings with the departments and persons concerned.​
• Is in charge of the invoicing process according to the accounting rules in force and ensures that the pieces of information are accurate and sent to the persons involved.​
• Performs the update of the income in Delphi according to the last invoice issued by the Finance Department.​
• Ensures the event’s smooth running, manages any client complaint and brings a solution quickly.​
• Contacts clients after the event to ensure maximum satisfaction and encourage repeat business.​

Groups :

• Ensures that all room quota bookings are entered into the system.​
• Manages groups at room level from the contract’s signature and file handover to guests’ arrival.​
• Manages the rooming lists from the last cut-off to guests’ arrival and ensures good communication with the organizer during the event.​
• Follows up on the previous day’s “No-Show” and contacts the event organizers if necessary.​
• Uses computer system reports to track option dates, send contracts and receive down payments for all group files.​
• Verifies the billing accuracy of each processed group. Upon the group’s departure, ensure the accuracy of the group’s invoicing.
• Checks and updates, if necessary, the information in the file and the “Guest History” provided at the time of booking.​https://careers.ihg.com/en/job-details/?jobref=Groups+and+Events+Coordinator%7cGB%7c153315#11451