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GUEST CONCIERGE

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

 

  • My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

Guest Concierge – Club by Meliá – Paradisus Salinas Lanzarote (UNLIMITED COMMISSIONS)

📍 [COSTA TEGUISE, LANZAROTE] | 🕐 Full-time | 💼 Permanent contract | Salary according to collective agreement + competitive commissions.

About Meliá Hotels International:

We are one of Spain’s leading hotel companies, with over 350 hotels in more than 40 countries and 8+ brands (Gran Meliá, ME by Meliá, Paradisus, Meliá, INNSiDE, Sol, The Meliá Collection, ZEL, among others). We operate with a global reach and sustained growth in Europe, Latin America, and the Caribbean. With a workforce of 46,000 professionals, Meliá is experiencing rapid growth with new openings every year and a focus on the premium and luxury segments.

Club by Meliá is the team that markets Meliá’s premium vacation program/membership. It offers year-round travel flexibility and exclusive benefits for its members, with different membership levels (Infinite Blue, Red, and Black). You’ll help your clients vacation more often, better, and under better conditions.

Joining Club by Meliá means becoming part of a global company, passionate about hospitality, service excellence and lasting relationships with our customers.

 

Job mission:

The Sales Advisor at Club by Meliá is the brand’s commercial ambassador, responsible for offering consultative sales experiences focused on understanding customer needs and providing them with the best solution.

The Guest Concierge is the first ambassador of Club by Meliá, responsible for offering an exceptional and personal service, using every contact with the guest as an opportunity to create a connection, inspire trust and spark interest in learning about the benefits of Circle by Meliá.

Their mission is to transform hospitality into a personalized and authentic experience, naturally generating business opportunities and contributing to the success of the sales team.

1. Before the interaction:

·Identify guests with potential interest in Club by Meliá products and services.
·Prepare and plan the day of contacts, prioritizing high-value profiles.
• Keep guest records updated in the CRM and coordinate the invitation schedule.

2. During the stay:

·Offer a personalized, warm and professional service from the first contact.
·Use conversation and empathy as key tools to build trust.
• Proactively invite guests with a suitable profile to visit the sales room, highlighting the benefits. Make natural and effective presentations of the Circle by Meliá program, without exerting sales pressure.
·Communicate to the Sales Advisor the relevant information obtained during the interaction (profile, interests, motivations, objections).

3. After the interaction:

• Accurately record the results of each invitation in the CRM, ensuring traceability and follow-up.
• Collaborate with the sales team to ensure a smooth transition between Guest Concierge and Sales Advisor.
• Participate in training sessions and team meetings focused on continuous improvement.
·Analyze the results obtained and propose improvements to optimize conversion and guest satisfaction.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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