POSITION SUMMARY
As the W Insider, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.
Core Work Activities
Guest Experience & Service Delivery
Local Expertise & Partnerships
Continuous Improvement
Brand Representation
Minimum Requirements
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to […]
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food […]
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have […]
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the […]
