Guest Experience Agent

Nestled in the heart of Broadbeach, Sofitel Gold Coast Broadbeach is where the art of French elegance meets the effortless glamour of beachside living. Our 296 beautifully appointed rooms frame sweeping views of the Pacific Ocean and the lush hinterland beyond, while our vibrant dining destinations bring the joie de vivre of Sofitel to life. Here, hospitality is more than a service — it is warm, alive, and refined in every detail, delivered by ambassadors who share a passion for creating unforgettable moments.

A career that lets your passion shine:

• Welcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotel
• Deliver efficient and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requests
• Share accurate and helpful information on hotel facilities, amenities and local attractions
• Maintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of charges
• Handle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requests
• Act as a liaison between guests and Reservations, Concierge, Housekeeping and F&B teams to ensure seamless service delivery
• Promote the ALL – Accor Live Limitless loyalty program, hotel facilities and services, maximising sales through recommendations, upselling and cross-selling
• Uphold stringent security protocols and hotel SOPs to safeguard guest confidentiality and safety at all times

What you will bring to the role:

• A genuine passion for luxury hospitality and creating exceptional guest experiences
• https://careers.accor.com/global/en/job/guest-experience-agent-in-sofitel-gold-coast-broadbeach-broadbeach-australia-jid-103705