Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Agent

Company Description

 

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Sports Bar.

Join a team where you can be all you are, grow and create your path, work with purpose, enjoy and feel valued.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless!

 

Job Description

 

We are currently recruiting for a Guest Experience Agent.

As our next Guest Experience Agent, you will:

  • Deliver excellent service, answering incoming guest calls, both arriving and in-house
  • Be a customer journey expert
  • Positively respond to all calls and assist guests with their enquiries, by directing calls to the appropriate department, as required
  • Coordinate the contact of VIP guests prior to arrival to arrange special requirements for upcoming stays
  • Be knowledgeable of the hotel facilities, including Food and Beverage venues, to upsell the outlets
  • Manage high call volume with professionalism, providing exceptional service
  • Have a welcoming, warm and professional phone manner

 

Qualifications

 

What we are looking for:

  • Proficient in the use of all systems including, ResDiary, Duve, Opera, PABX, Eventbrite
  • Strong verbal and written communication skills and pride in personal presentation
  • A people person who is able to make genuine connections with their guests and colleagues
  • A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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